Q1 What products do you offer?
We focus on natural stone for decoration and landscaping, including culture stone, slate (also quartzite/sandstone ranges), mosaic, mushroom stone, roofing slate, pebbles, and more. For full projects, we can provide matching items to keep a consistent style and color tone.

Q2 Are your products for indoor or outdoor use?
Our products are suitable for both interior decoration and weather-resistant outdoor areas, such as:
Indoor: feature walls, entryways, fireplace surrounds, kitchen/bath accents
Outdoor: villa/resort façades, entrances, landscape walls, patios, garden paths

Q3 What materials do you use, and what's the difference?
Common materials include slate, sandstone, and quartzite (varies by collection).
In general: slate shows layered textures; quartzite is typically harder and more wear-resistant; sandstone often has warmer tones and strong decorative appeal. Final performance depends on the selected series.

Q4 Will there be color variation?
Natural variation in color and texture is normal for natural stone.
For a more consistent look: use the same batch for one façade, do a dry-lay/mock-up before installation, and confirm the desired color range during sampling.

Q5 What finishes are available?
Common finish directions include:
Natural split face: strong texture, rustic look
Sawn/cut face: cleaner lines, modern style
Tumbled/antique look: softer and more vintage
Typical selection: for flooring, prioritize slip resistance and easy cleaning; for walls, focus on texture and style; for outdoor use, consider weathering and proper protection.

Q6 Do you offer standard sizes and customization?
Yes---both standard sizes and customization are available.
For example, common culture stone sizes include 600×150mm and 600×200mm. If you have drawings or module requirements, we can evaluate size, thickness, packaging, and lead time.

Q7 Do you provide corner pieces?
Some culture stone series include matching corner pieces, ideal for columns, entrances, and façade corners---creating a more natural 3D look.

Q8 How can I get samples?
Typical steps: confirm product type and preferred color tone → share reference photos/renderings → we evaluate and arrange samples (subject to stock and product form).

Q9 Do you provide installation guidance?
Yes. We can share installation guidance (based on product series and site conditions), including substrate preparation, suitable adhesive selection, dry-lay planning, and outdoor waterproofing/movement joint details.

Q10 Will it effloresce or grow moss outdoors?
For long-term outdoor use, natural stone may show water absorption, efflorescence, dust build-up, or moss---depending on material, environment, and installation.
Typical care: apply suitable protection for outdoor projects, clean with water or neutral cleaners, and avoid strong acidic/alkaline chemicals.

Q11 Is your packaging suitable for export?
Yes. We use packaging solutions based on the product type---such as reinforced wooden crates/frames, layered separation, and anti-scratch protection---to reduce long-distance shipping risks.

Q12 What is the lead time? Can you ship in batches?
Lead time depends on product type, quantity, customization, production schedule, and (for export) booking/customs timelines.
For many projects, batch shipments are available to match installation schedules.

Q13 What information is needed for a quote?
To quote faster, please share:
Application area (indoor/façade/floor/roof/landscape)
Quantity or total area
Target style & color tone (reference photos/renderings)
Destination country & city/port (for export)
Special requirements (anti-slip, weathering, protection, corner pieces, custom sizes)

Q14 How do you control quality and handle shipping damage?
We perform basic inspections before shipment, including appearance, dimensions, matching items, and packaging.
If damage occurs during transit, please inspect upon receipt and take photos promptly---this helps us confirm the issue quickly and propose a solution.

Want faster recommendations? Share the application area, reference photos, and estimated quantity.